I was recently asked to accept and review the Motorola MOTOACTV Fitness Tracker. It’s an all in one GPS fitness tracker + music player, designed to learn how you workout and update/set a playlist to push/motivate you. For more/complete information, see Motorola’s MOTOACTV device page: http://www.motorola.com/Consumers/US-EN/Consumer-Product-and-Services/MOTOACTV/MOTOACTV/MOTOACTV-US-EN
To be upfront and transparent about this review: I did not pay for the device – it was sent to be put through it’s paces and reviewed honestly via a blog. This is not a paid review – I did not receive compensation to write this. I was asked to be upfront about this information when writing, and to give my honest constructive criticism of the device, and as-such, will do so accordingly. These are my opinions and don’t necessarily reflect RDB’s approval or disapproval of the device or of Motorola. I’d advise you take all reviews from other sources into account before considering the purchase of this device.
Now that I got all that mumbo jumbo out of the way, (sorry for sounding like a robot) I can get to the review. It has an advantage in that Motorola is already a well established brand in all parts of the world. Short of lugging around your Android/iPhone, how many other devices can truly track via GPS while also doubling as a music player? While a perk for some, the gold standard hands down in GPS fitness trackers is Garmin. With a robust lineup of multi-sport watches (including the venerable 205/305) with various features, it has big shoes to fill if it hopes to compete with the big boys.
Part 1 is my initial thoughts on the device, from packaging, setup, to a week’s worth of use. I have not tested out the music playing piece of the device yet, so that will come in Part 2, along with additional weeks of data from actual usage of the device.
Presentation – 9 out of 10
I’m an old school nerd/IT guy. I’ve bought my countless share of computer products, software, etc, all with flimsy ass boxes and not a lot of care or attention to the presentation of the device or the packaging. Fast forward to 2012…that’s probably the opposite. The glitz and glam of the package is half of the consumer experience, as something Steve Jobs harped on. Shiny, edge-y packaging designed to entice and be a part of the overall consumer experience. The Motorola MOTOACTV is no different. It came in this beautiful, faux leather feel box. Simple and clean design.
Opening the box yielded the device in all it’s glory, with some quick start manuals, a power cord/charger, headphones, and additional earbuds on the bottom of the case. The packaging itself matched the theme of the device – simple, black, and red.
(On another note – I apologize for not having pictures!)
Form/Function – 10 out of 10
The design of the device is simple in itself – imagine the newest gen iPod Nano, slightly bigger but keeping the same square shape. Corning Gorilla Glass is used for scratch resistance. It has a few buttons – Workout/Music on top, Volume Up/Down and Power on the right, Headphone jack on the bottom, Mini-USB port on the left, and a back button on the front face. Overall, very slick looking device, easy to actually use. Mine came with the belt clip already attached, and in a separate box, the sports watch strap.I think it’s a simple device that almost anyone can pickup and use.
Accessories/Out of the Box Usability – 5 out of 10
I’m a little confused as to what/how Motorola deems as additional accessories. On the website, it lists out both the belt clip and watch strap as completely separate components @ $19.99 and $29.99 each, respectively. (Even though they were included with mine – the belt clip was already attached, and the watch strap was in a separate box) The watch strap is currently free for a limited time – I guess I don’t understand who they are marketing the watch to, and how they expect the users to use it straight out of the box if you can’t attach it to your body in some manner without shelling out more cash.
Every GPS device used for running or fitness in general tends to be worn on the wrist, correct? The key here is “Free for a limited time” on their website – after the promotional period after launch, everyone else has to shell out $30 for it? The majority of the publicity and/or gallery shots also shows it worn on the wrist with the watch strap. I see this being a bit mis-leading to the average consumer who sees it and thinks “Ok cool it comes with the watch strap too”.
Another thing that bugs me is that it lists out heart rate tracking…but that’s only available via a $69.99 accessory add-on for the HRM strap, or another ANT+ compatible strap. The device itself is already $249.99. My perception is that the user is being nickel and dimed. It’s nice to have the option to purchase additional items…but for the users and demographics of who you are targeting – it doesn’t make any sense to not package it together.
Clarify for the consumer what they should truly expect in the box and using the device.
Software Setup – 2 out of 10
The quick start guide simply said “Plug in your new MOTOACTV device and setup your MotoCast ID.” I plugged it into my computer, let it install a bunch of device drivers…and nothing. I got the normal Windows Explorer pop-up that you get when you plug in a new device, but nothing that stood out that said “Click me!”. I tried viewing the files using Explorer but nothing stood out as the key to setting up the device.
I poured through the quick start guide but nothing in there gave any direction as to what to do. I rebooted, twice, with no avail. I was not a happy camper at this point. Finally, I opened up My Computer and saw this new disk drive that said “MOTOACTV” – double clicking on that started the installation process. (For the record, running Windows 7 Premium – no other security processes running that would have inhibited anything from popping up)
Note – the official process/instructions are available online to view, but you have to navigate to Motorola’s website –> MOTOACTV –> Get Help –> etc to find it. For the love of beer, please put some clearer instructions on how to setup in your quick start guide if you are not going to include the full instruction manual in the box.
Then came yet more frustration – trying to install the MOTOACTV software and setting up a MotoCast ID to sync the data online. The setup process kept saying there was no internet connection, which was not true. I was on Facebook, checking email, and even tried watching a quick video on YouTube. I rebooted, same error message. I unplugged it and started the installation process over again – finally on the 3rd try did it finally install.
After that, the process was relatively painless. I was surprised in that it imported my iTunes playlist and music without issue – I was worried at first about compatibility, but it imported everything over without a hitch.
My general summary for the install process is to fire your marketing dept for wanting to keep the packaging simple and clean, and to save $1.30 by not including a full user manual. If you don’t include one, make your damn quick start guide a bit more detailed to help out the general user. For the installation of the program – it errored out on me on my work PC as well. I don’t know if maybe my unit has faulty setup software, but the initial install process took over an hour. That’s beyond plug and play/simple.
GPS – Run Tracking - 2 out of 10
I debated on how to truly score this one. Granted, at this point I’ve only taken it on 4 runs, but when 50% of the runs end up in not being able to use the device – I think that speaks for itself. I’ve wanted to compare both the tracking and data output to my Garmin so for comparison, I’ve worn my Garmin 305 on my left wrist, and my MOTOACTV on my right wrist.
Thursday, 3/29 – casual 5 mile run around the block. No cloud cover
Garmin: 30 seconds to find satellite signal, overall reading: 5 miles at 47:51
MOTOACTV: 7 seconds to find satellite signal, overall reading: 5 miles at 47:51
Overall on a lap over lap basis, it was a slightly off each mile. One mile was 10 seconds faster on the M vs the G, then 5 seconds faster, then 5 seconds slower, then 10 seconds slower. The overall net result was the same. The 5-10 second variation either way is well within the standard deviation – certainly not anything to be concerned about.
Friday, 3/30 – easy 4 mile run. Cloud cover, rain approaching
Garmin: 20 seconds to find satellite signal
MOTOACTV: did not find satellite. I spent 5 minutes standing still and it would not find a signal. It has a standard 4 minute countdown to find a signal before it errors out. I tried again and waited another minute – nothing. About 1/4 mile into my run it finally found a signal. To me, that’s just a general failure – it serves no purpose if you can’t find a signal/utilize the device for it’s intended purpose.
Saturday, 3/31 – 12 mile long run, limited cloud cover
Garmin: 2 minutes to find satellite, 12 miles @ 1:56:09
MOTOACTV: 20 seconds to find satellite, 12.1 miles @ 1:56:06
It worked well this day. I chalk the variance in distance to be the error of the Garmin – my GF ran and showed 12 miles at 1:55 and change.
Monday, 4/2 – easy 5 miles, no cloud cover
Garmin: 26 seconds to find satellite
MOTOACTV: could not locate satellite
Again, same issue. Running the same route, turned it on in the same position as Thursday/Friday’s runs. I tried standing still and even walked around in the clear to try to find a signal.
My overall thoughts on the device up to this point: it’s form over function. I think there’s still some bugs/kinks to be worked out. I can’t explain why it can find a satellite in under 20 seconds on two different days, and then errors out finding a signal on two other days. My Garmin found a signal all 4 days. I tried standing still, I tried walking, I was in the clear all 4 times. I can’t consider the device to be dependable or even usable as a “GPS fitness tracker” if you can’t provide the primary function it was designed for 50% of the time. Period.
Another gripe is the way the data displays. The watch shows an average readout at a particular point in time by calculating distance traveled during a certain duration of time. The Garmin has the option (on by default) of averaging several points in time to show an average/trend in your pace, vs each individual point in time. The MOTOACTV does not have that option. It shows the individual points in time.
IE, if you are running an average of a 9 minute mile, but through satellite variance/points in time show you are running a 8:30 or a 9:30, it will display that 8:30 and 9:30 to you. It’s a bit confusing to the average runner who might only occasionally glance down at their screen to see that they think they’re running way too fast. (If you have a Garmin and ever see your Max Pace in your history – that’s an example of the data collection – normally on avg, I’ll see my Max Pace about a minute per mile faster than the average pace, even if I know/don’t think I ever hit that point)
It’s really better to show the trend/average of what you are running vs the extreme points on either side. (Imagine a trend line in a typical line chart – if you have a thousand points on the chart, with 5% being on the extreme either positive or negative – you only really care about the trend line which is the overall average through time) I did not see an option to change that data display on the MOTOACTV – there was an option to delay refreshing the data, but that refreshed the entire screen, not the GPS data collection points)
One last gripe is the battery life – for those two runs totaling less than 2 hours 40 minutes – the battery life is now at 50%. My Garmin is still at 4 full bars. Granted, during those runs I had the screen on but dimmed, since the runs were during early morning hours, but I’d hate to imagine what the battery life is like when you’re also listening to music. The default option out of the box is screen on but dimmed.
This is just one man’s opinion on the MOTOACTV. I’m open to suggestions, tips, etc on how to improve it – I know there is a software update available, but for battery life testing, have yet to plug it back in to try to charge it or update it. Part 2 of the review will be additional weeks of running testing, some tweaks, and the music player. I had high hopes for the device and still do – perhaps some firmware updates can iron out the bugs I’m currently experiencing.
This review as a whole was fairly negative, unfortunately. It’s not to say the MOTOACTV is a bad device – maybe I just got a lemon or a faulty device. I’d consider all reviews as a whole if you are making a decision to purchase it, but this was an honest review of my experience with the device as a whole to this point. More to come after a few more weeks of use!
- Melvin